Glossary
The words Falcon uses, in plain language, in alphabetical order.
Each term links to the guide that explains it in full. The API and MCP keep a few older names: a workflow is a pipeline there.
- Agent
- A named assistant that talks to your customers or does work for your team. You shape it in plain words: instructions, skills, knowledge, tools, memory, voice and channels. See Agents.
- Built on
- An agent can build on another agent, so a change to the one underneath reaches every agent built on it. Falcon shows which agents a change would affect before you make it. See Built on this.
- Check
- A test Falcon runs on what people type, such as an identity's details, before it is saved or used. A workflow step can also be a check instead of an agent. See Checks.
- Draft
- The version of an agent or workflow that people are still changing. Customers never meet a draft; you can test it at any time. See Make a version Live.
- Engagement
- What your company counts as someone engaging, such as replying or booking a meeting. Each engagement can start a side chain. See Engagements.
- Identity
- A person or a place an agent acts for, such as Dana in sales or the Downtown store. Identities are records your company keeps; they never sign in and are not users. See Identities.
- Live
- The version of an agent or workflow that customers meet and that runs for real. Only someone with permission makes a version Live, and you can go back to an earlier one. See Publish and roll back.
- Side chain
- Extra steps that hang off one step of a workflow and run only when something happens: someone is interested, replies STOP, or the step fails. See Side chains and retries.
- Start
- What makes a workflow run: a schedule, an event from a connected app, a conversation arriving, another system calling it, or another workflow failing. A workflow can have more than one start. See How a workflow starts.
- Waiting for you
- One place for the drafts that need a person before they are sent, from every workflow. You send a draft as it is, edit it first, or decide not to send it. See Waiting for you.
- Workflow
- A series of steps that runs when something happens, such as a new email, a form, a call or a time of day. Each step is an agent or a check. Like agents, workflows have drafts and a Live version. See Workflows.