Knowledge searches
On an agent, add a knowledge search so it can look things up in a knowledge base.
Open the agent, then Knowledge searches. The page says What that agent can look up in your company's knowledge bases. The section is Searches that agent can run. Each search is a tool the agent can use. The note says Try changes in Test; they go live with the next publish.
Add a search
- Choose New search.
- Knowledge base, then Name (the tool's name).
- When the agent uses it (the tool's description).
- Mode is Search when it needs to or Always look it up before answering.
- Create search.
Focus
Focus narrows what the search may read: Tags, Types (the note says FAQ, policy, how-to. Separated by commas), Sources and Language (One language, or empty for every language). Empty tags mean every tag. The agent can only narrow that focus, not widen it.
With no knowledge base yet, the page says No knowledge bases yet and Add a knowledge base, and the agent can search it, with Add a knowledge base. With none added to this agent, it says No knowledge searches yet and Choose a knowledge base this agent can search for answers. A base that holds personal data is marked holds personal data and public agents cannot search it. If the list cannot be read, the page says The knowledge searches could not be read.