Add a skill to an agent
On the agent's Skills page, check the company skills it may use and say when it uses each one.
Open the agent, then Skills. The page says Check the company skills that agent may use. Open a checked one to say when it uses it. The section is What that agent may use.
Check a skill
- Check a published skill. It saves as you go. The page says Saved. While it saves, it says Saving….
- Open the checked skill and fill When to use it. Leave it empty and the page uses the skill's description. A custom line is marked Customised. Reset is named Reset when to use that skill.
- A skill that still says Draft must be published first. The line is Publish this skill before the agent can use it live. See Write a skill.
- A skill from the base says Comes from that base, so it can't change here. See Base agent parts.
When the company has no skills, the page says the agent doesn't use any skills yet and The company has no skills yet. Write one with New skill. New skill opens Skills. If someone else saved first, the page says Someone else changed these skills while you had the page open. Reload to see their changes, then try again. If a change is refused, it says That change couldn't be saved.