A channel is Paused
Paused on Slack or Microsoft Teams means that channel is not starting agents. Resume Slack, or turn Receiving back on and save.
Paused is a status on a channel, not a failed run and not an app that says Not connected. Turn that channel back on. Messages are not answered while it stays paused.
Slack
Open Connections, then Slack. The status is Paused, or Paused by the person who paused it. Choose Resume Slack.
On one agent or workflow, Answers in Slack is On or Paused. Paused there is that agent or workflow. Switch it back on. The company app on Connections › Slack has its own Paused and Resume Slack. What a message does in each state is on What a Slack message does.
Microsoft Teams
Open Connections, then Microsoft Teams. The header is Paused. Receiving is off. Turn Receiving on and press Save. Saved means it kept the change. What a message does while the header says Paused is on What a Teams message does.
Words that are not this Paused
- An agent's Email page says Email is on or Email is off. It does not say Paused. See Turn on an agent's email.
- A workflow's State of Paused on the Workflows list is the workflow. It is not the Slack or Teams channel.
- Reports › Needs me, chip Not delivering, means: A channel that has stopped delivering messages. Open goes to that channel. That list is not the same as the Paused status.