What a Slack message does
Tagging the company Slack app starts an agent when Slack is on. Paused turns that switch off. Test mode keeps the message in Studio.
This is the company app on Connections › Slack, after Set up Slack.
When it is on
- The status Live means: People can tag the app in Slack to reach their agents.
- The switch People can tag the app to reach their agents says: When on, tagging the app starts agents for the people who may use them.
- If it is not clear which workflow a message is for, an AI check picks the most likely one. If it is not sure enough, the app asks the person to choose from a short list.
Paused
The status is Paused, or Paused by the person who paused it. Choose Resume Slack to turn it back on. The switch People can tag the app to reach their agents is off. The page says tagging starts agents when that switch is on.
Test mode
Test mode is on: messages are kept here, not posted. They stay on the Slack page. They are not sent into Slack until you turn test mode off.
An agent or a workflow people name
On an agent, Available in Slack says: People tag @ your app and name it, and it answers in the thread. On a workflow, the same tag starts it. The message, channel, thread, and who wrote it become its start fields, and the result goes back in the thread.
- Name people say is what they type after the app's name. Lower-case letters, numbers, and dashes.
- Answers in Slack is On or Paused for that agent or workflow. Pausing it does not pause the company app.
- Channels: type a channel name to find it. Leave it empty for every channel the app is in. Direct messages always work.
- Who may start it is everyone who may use it in Studio, or only the people you pick.