When a run failed

Open the workflow and choose the Runs tab. The page heading is Runs. The Outcome column is Failed, Failed · the step's name, or Failed · the step's name · the problem's name.

The list above the table

A failed run is also listed above the table. The heading is 1 run needs attention, or 2 runs need attention when more than one does. Each line is the request id, the outcome, and Retry.

The note under that list says: A run that failed can be tried again. A step that already sent, booked or bought is never repeated, so trying again picks up after it. Trying it again. means Retry was accepted.

Open the run

• Open the row. The heading is the request id.
• What happened lists the steps. A failed step is its name, then failed. When the step reported a problem, the line also says reported and that problem's name.
• If the draft still has that step, Try again in the draft opens the draft with this run's start.
• This run records no step. means the run stored no step to read.

The Outcome filter can be set to Failed. If the list says No run here has that outcome. or No runs match these filters, choose Clear filters.

Reports

Open Reports, then Needs me. The chip Failed runs means: Runs that started in the last 7 days and failed. A row's Open goes to that workflow or run. The page heading is Reports, and the line under it is Things to look at first. Counts only; what people said is never shown here.

Waiting for you is not Failed

An outcome of Waiting for you is a step that stopped at a limit. The note says: A step stopped at a limit. Decide it in Waiting for you. Open Waiting for you opens Inbox. The section there is Stopped at a limit: Steps that used everything they were allowed and wait for you to let them carry on, or stop. A company spending limit is a different page. See A model was refused.