Set up Microsoft Teams
On Connections, Microsoft Teams, register the app, save the three ids, set the messaging address, and turn Receiving on.
Open Connections, then Microsoft Teams. The page says: A place for your team to reach agents from their conversations. The header shows Not set up, Ready to receive, or Paused.
Register the Teams app
A company administrator registers a Teams app and a bot in Microsoft. Studio does not create that app.
Save the three ids
Paste the app id, the directory id, and the bot id. No secret is saved here. Then press Save.
- App id.
- Directory id.
- Bot id. Starts with 28: and then the app id. Use lowercase.
- Agent that answers. Paste the agent's id. Messages in Teams start a conversation with this agent.
Set the messaging address
After the ids are saved, copy Messaging address and set it as the bot's messaging address in Microsoft. The page shows the address to copy.
Receiving
Save the ids to start. Receiving turns on when you save. After that, the Receiving switch is on for Ready to receive and off for Paused. What a message does in each state is on What a Teams message does.