Sign out, reset or remove
The person's ⋯ menu: Sign out everywhere, Reset second steps, and Remove from Studio.
On a current person's page, a company Admin opens ⋯. The button is named Actions for that person. Each choice asks you to confirm. Former people do not show this menu.
Sign out everywhere
- Choose Sign out everywhere.
- The title asks to sign that person out everywhere. Confirm Sign out everywhere.
- This ends their sessions and MCP connections now. Their access stays the same, and they can sign in again.
- The page then says Their sessions and MCP connections have ended.
Reset second steps
This resets their sign-in second step. It does not change what they can do in the company.
- Choose Reset second steps.
- The title asks to reset that person's second steps. It removes their authenticator, passkeys, phone second step and backup codes, and signs out their sessions and assistant connections.
- Type a Reason for reset (at least 5 characters), then Reset second steps.
- They must sign in with a remaining sign-in method and enroll again.
- When it is done, the page says Second steps reset. and that they must sign in and enroll again.
Remove from Studio
- Choose Remove from Studio.
- The title asks to remove that person from Studio. Confirm Remove from Studio.
- They lose Studio access and are listed as former. Their agents and history stay.
- You return to People.
If the remove does not go through, the page says They couldn't be removed. Nothing changed.