Phone and texts
On Connections, Phone and texts, the company's numbers are each tied to one identity on one agent.
Open Connections, then Phone and texts. The page says: The company's phone numbers, each tied to one identity on one agent.
How would you like to connect?
- Use our service. Get a number and manage calls, texts, and usage here. Business details are filled in once for the company. Carriers check them before your numbers can make signed calls and send US texts.
- Where the server does not support buying numbers yet, the page says: Runs once the server supports it. You can look through the settings here; nothing is saved or bought yet.
- Connect your own account. Already have an account with a phone provider? Connect it and use its numbers here. Where that is not switched on, the page says: Connecting your own phone account is not switched on here yet.
The company's numbers
Search with Search numbers. Each number is tied to one identity on one agent.
- Attach puts it on an identity on an agent. The page then says: Attached. It now rings that identity on that agent.
- Not attached: callers hear that this number isn't in service.
- Detach takes it off that identity and agent. The company still owns it. Callers hear that it isn't in service, or are forwarded to a number you type.
- Release sets it aside for release in seven days. Billing continues until release is confirmed. Cancel scheduled release keeps it. Once released, it may never come back.
A sender that shows your name and logo on texts is a separate page: Register a text sender.