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Outlook

Read and send the signed-in person's Outlook mail, read and change their calendars, and start a workflow when mail or an event changes.

What it can do

  • Read mail: List messages, Search messages, Get message, List mail folders, List folder messages and List attachments.
  • Change mail: Move message, Update message, Create draft, Create change subscription, Renew change subscription and Delete change subscription.
  • Leave the company: Send message, Reply to message, Forward message, Send draft, Create event, Update event and Delete event.
  • Read the calendar: List calendars, List events, List calendar view and Get event.

This app opens only the signed-in person. It does not open another person's mailbox. List attachments returns names and sizes, not the file bytes. A send that is accepted is not the same as a message that arrived. Delete event can send a cancellation. One list is at most 50 rows, not the whole mailbox.

What can start a workflow

  • Message created, Message updated, Message deleted, Event created, Event updated, Event deleted and Subscription lifecycle.
  • The notice names the record. Get message or Get event reads it. The notice does not include the message body.
  • A subscription lasts under 7 days. Renew it before it ends. A lifecycle notice means renew it, create it again, or list recent messages or events. It is not a full history of what was missed.

How to connect

Open Connections, then Apps. In the Apps heading, search with Search apps to add and choose Add on Outlook.

When the panel offers Who signs in, pick Sign in as the company (one account for every agent) or Each person signs in to their own account when first needed.

Read what it asks for. If it has not said, the panel says You'll see what Outlook asks for on its own sign-in page. Choose Continue to Outlook and finish there. Do not paste a password into Studio. When it works, the row says Connected.

If it says This app can't be connected here yet: it needs a sign-in setup this server doesn't have. or Connecting Outlook opens soon on this server., this server cannot sign Outlook in yet. If you do not see Add, ask an admin to add Outlook.

What it asks for

  • Stay signed in (offline_access).
  • Read and change the signed-in person's mail (Mail.ReadWrite). It does not send mail.
  • Send, reply, forward and send a draft (Mail.Send).
  • Read and change the signed-in person's calendars (Calendars.ReadWrite).
  • It does not ask for access to a shared mailbox, and it does not ask for an app-wide permission.