> Index of every Falcon docs page, for assistants: https://falcon.com/docs/llms.txt

# Set up Slack

On Connections, Slack, create your company's Slack app, connect it, and try a message. Three steps.

Open **Connections**, then **Slack**. The page says: Your company's Slack app. People tag it in Slack to reach their agents.

## Where setup stands

The first block names the state. While it is **Paused**, or **Paused by** someone, press **Resume Slack**. The **Pause Slack** and **Resume Slack** choices sit on that block.

| What it says | What it means |
|---|---|
| Not connected | Set it up in the three steps below. |
| Connected | Connected to the workspace as @ the app, once a check has named them. |
| Live | People can tag the app in Slack to reach their agents. |
| Paused | Paused, or Paused by the person who paused it. Resume Slack turns it back on. |
| Needs attention | The token check could not be read. Press Try again. Nothing was changed. |
| Example setup only | This example does not check a real Slack token or deliver messages. |

## Step 1. Create your Slack app

Your company owns the app, so replies come from its own name and icon.

- **Name.** What people tag in Slack. 3 to 35 characters.
- **Description.** Up to 140 characters.
- **Icon.** Default, or Your brand logo when the logo is a square Slack can use.
- **Create in Slack** fills in the app from the manifest. Review the permissions before installing. You can also copy the manifest.
- **Create it for me** asks for a Slack configuration token (the Access Token, which starts xoxe.xoxp-). The token is used once and never kept. You then press **Install in Slack**.
- Mark **I created the app in Slack**, then go on to step 2.

## Step 2. Connect it

Paste the two secrets from your Slack app. Studio checks them and fills in the workspace and app details itself.

- **Bot token.** Starts with xoxb-. In Slack: your app, OAuth and Permissions, Bot User OAuth Token.
- **Signing secret.** 32 letters and numbers. In Slack: your app, Basic Information, App Credentials.
- Press **Connect**. A saved secret is kept safe and is never shown again.
- **Disconnect Slack** removes the connection.

## Step 3. Try it

- Write a **Test message** and choose **Send to** (a channel id, #channel, or @person). Press **Send test message**.
- While **Test mode** is on, the page says: Test mode is on: messages are kept here, not posted. **Turn off** to send to the Slack target you chose.
- **People can tag the app to reach their agents** turns Slack on. Finish steps 1 and 2 first.
- Under **Advanced**, **When it's not clear which workflow a message is for** offers **Ask more often**, **Balanced**, and **Ask less often**. An AI check picks the most likely one. If it is not sure enough, the app asks the person to choose from a short list.

## Related

- [What a Slack message does](https://falcon.com/docs/slack-messages)
- [Set up Microsoft Teams](https://falcon.com/docs/set-up-teams)
- [Connections](https://falcon.com/docs/connections)