> Index of every Falcon docs page, for assistants: https://falcon.com/docs/llms.txt

# A person's identity

Fill in a person's phone, Slack, Teams and other details on their own page.

Open **People**, then the person. Their identity is the section **Identities and channels**. It is filled in on this page. It does not appear under **Agent identities**. Agent identities are who an agent speaks as, and that is a different list.

## What you fill in

- **Email** comes from their sign-in. The row says **From their sign-in**. It is not typed here. When this reader cannot see it, the row says **Shown to them and company Admins**.
- **Phone**, **Slack** and **Microsoft Teams**, then any other details the company asks for on every identity.
- An empty detail says **Not set**.
- Each detail saves on its own when you leave the field or press Enter. The page says **Saved.**
- If it cannot be saved, nothing changes, and the page says **This couldn't be saved. Nothing changed.**

The section note says **Where agents can recognise and reach this person. Each detail saves on its own.** While it loads, the page says **Reading their details…**.

## Who can change it

- The person, and a company Admin, can type. Everyone else can read.
- The read-only note is **Only this person or a company Admin can change these details.**
- A company Admin can choose **Open identity ›** for the full identity record.
- When Slack is already connected, the row says **Linked from Slack** or **Not linked**. The person themselves can choose **Connect ›** when it is not linked.

## Related

- [Access levels](https://falcon.com/docs/people-access-levels)
- [Add departments](https://falcon.com/docs/people-departments)
- [Sign out, reset or remove](https://falcon.com/docs/person-menu)
- [Company settings](https://falcon.com/docs/company-settings)
- [Identities](https://falcon.com/docs/identities)