> Index of every Falcon docs page, for assistants: https://falcon.com/docs/llms.txt

# An app says Not connected

Not connected means the app is on the list and sign-in has not finished. Choose Connect. Other status words mean something else.

Open **Connections**, then **Apps**. An app that was added and has not finished sign-in shows **Not connected**. The note is **Not connected yet**. Choose **Connect**. That row also has a **⋯** menu. How to finish sign-in is on [Connect an app](https://falcon.com/docs/connect-an-app).

On that app's own page, **Status** can say **Not connected.** The same choice is **Connect**.

## Words that are not Not connected

| What it says | What to do |
|---|---|
| Connected | Sign-in finished. The connection page says **Connected and working.** |
| Needs reconnecting | The sign-in expired. Choose **Reconnect**. The connection page says **Its sign-in expired. Sign in again to keep it working.** and offers **Sign in again**. |
| Waiting for sign-in | Sign-in has not finished. The connection page says **Waiting for the sign-in to finish.** |
| Disconnected | Someone disconnected it. The connection page says **Disconnected. Connect it again to use it.** |
| Needs sign-in | An MCP server or an API is not ready. If discovery failed the sign-in, the details say **Sign-in refused**. The longer lines are **Sign-in refused: the server turned down the sign-in (401). Replace the secret or change how it signs in.** and **Sign-in refused: the server accepted the sign-in but refused access (403). Check what this account may use.** |
| Failing | The server could not be reached. The details say **Can't reach the server**. The form says **Can't reach the server. Check the address.** |
| Checking | The tools are still being read. The details say **Finding tools**. |
| Setup needed | An MCP server has not signed in yet. Finish setup on its page. |

If a search result says **Connecting** and the app's name, then **opens soon on this server.**, this server cannot sign that app in yet. That is not a removed account. Adding the app in the first place is on [Search and add an app](https://falcon.com/docs/search-add-app).

## Related

- [Connect an app](https://falcon.com/docs/connect-an-app)
- [Search and add an app](https://falcon.com/docs/search-add-app)
- [Disconnect an account](https://falcon.com/docs/disconnect-an-account)