> Index of every Falcon docs page, for assistants: https://falcon.com/docs/llms.txt

# Turn on an agent's email

On an agent's Email channel, people write to its own address and it replies in the same thread.

Open the agent, then **Email**. The page says: People email this agent at its own address, and it replies in the same thread. The heading is **Email is on** or **Email is off**. When it's off, the agent stops answering email. **Turn email on** needs an address replies come from: pick one under **Replies sent with** and tick it under **Addresses it may send from**. If there is no address yet, the page says: There is no email address to send replies from yet. Add one on [Add an address agents send from](https://falcon.com/docs/send-from-addresses).

## The sections

- **The agent's email address.** People write to this address. You can also forward mail to it. If none exists yet, it says **No address yet.**
- **Who can write.** **Known people only (default)**, **Anyone**, or **Only these domains** (one domain a line). Known people are senders who match one person the agent knows.
- Emails that fail the sender check are never answered, so a reply never reaches someone who didn't write.
- **Replies.** **From name**, **Reply to everyone copied** (off means the sender only), **Signature**, **Handled by** a workflow, and **Replies sent with**.
- **Limits.** **Replies a day**, and **Replies to one thread a day** (at most 20).

## How an email becomes a message

- **Delivered to.** The agent, whether it is in To, Cc, or Bcc. Two agents copied each get their own conversation.
- **From.** Who it is from, matched to a person.
- **Subject and body.** The subject first on a new thread, then only what is new. Quoted history and signatures are removed, and images are never loaded.
- **Attachments.** Images and documents, checked as on every channel. Others are listed by name and not opened.
- **Thread.** A reply joins its conversation. The same email is answered once.
- **Not answered.** Out-of-office and other automatic replies, bounces, mailing lists, and spam.

## A workflow's own address

That is separate from the agent's Email channel. On the workflow, choose **Add a way in**, then **Email address**. Pick a name for the address. Messages sent to it start this workflow. Older **Incoming email** setups are read only under **Ways in**: the page says to review the earlier saved configuration there, and to create new setups in a workflow's Ways in.

## Related

- [Add an address agents send from](https://falcon.com/docs/send-from-addresses)
- [Phone and texts](https://falcon.com/docs/phone-and-texts)
- [Connections](https://falcon.com/docs/connections)